Privacy Policy

Information you give us

• Account details: your mobile phone number, which is how you sign in, and your name.
• Referral code: if you enter one when signing up.
• RFID cards: the card numbers you add to your account and the usage policies you set for them.
• Charging networks: networks you create or join, members you invite, and the policies you set.
• Support messages: what you send us when you contact support, for example through WhatsApp.

Information collected when you use the Service

• Charging activity: the stations, chargers and connectors you use, when each session starts and stops, energy delivered, duration, rate mode, cost and session status.
• Location: your device location while the app is open, if you allow it. We use it to show stations near you and their distance. We do not collect location in the background.
• Device information: a device identifier, a push notification token, device model, operating system and app version.
• Technical data: information our servers log when the app talks to them, such as IP address, request times and error details.

Sign-in codes

We send a one-time code to your phone by SMS to verify your number. On Android, the app can read that one message automatically to fill in the code for you. It cannot read any of your other messages.

• To create and secure your account and verify your phone number.
• To show charging stations on the map, their availability and prices.
• To start, monitor and stop charging sessions, and to show your session history and costs.
• To manage RFID cards and charging networks you set up.
• To send you notifications about your sessions and account, if you allow notifications.
• To provide support and respond to your requests.
• To keep the Service safe, prevent fraud and misuse, and fix problems.
• To improve the Service and understand how it is used.
• To meet legal, accounting and regulatory obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

• Charge point operators: the companies that own or run a station receive the session details they need to deliver and bill your charging.
• Charging network owners: if you join someone else’s charging network, its owner and administrators can see your name, phone number and charging activity on that network.
• Service providers who work on our behalf and may only use your data to provide their service to us:
  • Google (Google Maps for maps and location search, and Firebase Cloud Messaging for notifications)
  • Expo (delivery of push notifications)
  • The SMS service that delivers your sign-in codes
  • The cloud and hosting providers that run our servers
  • WhatsApp, if you choose to contact support there
• Legal reasons: when the law requires it, or to protect the rights, safety or property of our users, ourselves or others.
• Business changes: if we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that deal. This policy will continue to apply to it.

You can change these at any time in your device settings.

We keep your account information for as long as your account is open. When you delete your account, we delete or anonymise your personal information.

We may keep some records for longer where the law requires it or for legitimate business needs, such as charging and billing records for tax and accounting, or information needed to resolve a dispute or prevent fraud.

We protect your information with encrypted connections (HTTPS), access tokens that expire, and restricted access on our servers. No system is completely secure, so please keep your phone and sign-in codes private and tell us straight away if you think your account has been misused.

• See and update your details: you can change your name in the app under Profile → Edit Profile.
• Get a copy: you can ask us for a copy of the personal information we hold about you.
• Correct or delete: you can ask us to correct wrong information, or delete your account (see below).
• Notifications and permissions: you can turn these off in your device settings.

To make a request, contact us using the details in section 10. We may need to confirm your identity first.

In the app: open Profile → Settings → Delete Account and confirm. We delete your account and sign you out.

Without the app: email info@crowngroup.com.pk with the subject “Delete my account” and include the phone number registered to your account. We will verify that the number is yours and confirm when the deletion is complete.

What we delete: your profile (name and phone number), device identifiers and notification tokens, RFID cards and their policies, and your membership in charging networks.

What we may keep: records of completed charging sessions and payments, where required for tax, accounting or legal purposes. These are no longer linked to an active account.

Deleting your account cannot be undone. If you sign up again with the same number, you will start with a new, empty account.

We may update this policy from time to time. For significant changes we will let you know in the app or by notification before they take effect.

If you have questions about this policy or your information: