Terms & Conditions

Charge Pro helps you find electric vehicle (EV) charging stations, see their availability and prices, start and stop charging by scanning a QR code or using an RFID card, follow your charging sessions live, and manage your RFID cards and charging networks.

Charge Pro is a platform. Most charging stations shown in the app are owned and run by independent charge point operators (“Operators”), not by us.

• You need a valid mobile phone number to create an account. We verify it with a one-time code sent by SMS.
• Give accurate information and keep it up to date.
• Keep your phone and sign-in codes secure. You are responsible for activity on your account, including charging sessions started from it.
• Tell us straight away if you think someone else has used your account.

• Station locations, availability, connector types, power output and status are provided by Operators and the chargers themselves. We try to keep them accurate but cannot guarantee that a station will be available, working or free when you arrive.
• Each station may have its own rules, such as opening hours, access restrictions, parking fees or time limits. Follow any instructions on site.
• Charging speed depends on your vehicle, the charger, the cable, battery level, temperature and the grid. The power shown is a maximum, not a promise.
• Report damaged or unsafe equipment to the Operator or to us. Do not try to use it.

• Prices are set by the Operator or by the owner of the charging network you use. The app shows the price and rate mode before you start a session. By starting a session you agree to pay that price.
• The final cost is based on what the charger records (for example energy delivered and/or time connected) and is shown in your session summary.
• If you think a charge is wrong, contact us with the session details and we will look into it with the Operator.

Only charge a vehicle with a compatible connector and cable, and follow your vehicle maker’s and the station’s instructions. Do not use damaged cables or equipment, do not modify a charger, and do not leave cables where people could trip over them.

You are responsible for your vehicle and its compatibility with the charger. Stop the session and leave the station promptly once you have finished charging, so others can use it.

• You can add RFID cards to your account and set policies that control how they can be used.
• You are responsible for all sessions started with your cards, including by anyone you give a card to.
• If a card is lost or stolen, remove or block it in the app straight away. We are not responsible for sessions started before you do.

• You can create a charging network and invite others to join, or accept an invitation to someone else’s network.
• The network owner sets its policies, prices and who can use it. They can see members’ names, phone numbers and charging activity on that network.
• Network owners are responsible for the people they invite and for the policies they set.

When using the Service you must not:

• break any law, or use the Service for fraud;
• use someone else’s account, phone number or RFID card without permission;
• interfere with chargers, start sessions on vehicles that are not yours, or block stations;
• try to access systems or data you are not allowed to, or disrupt the Service;
• copy, decompile or reverse engineer the app, or use bots or scrapers on it.

The Service, including the app, its design, logos and content, belongs to us or our licensors. We give you a personal, non-transferable, revocable licence to use the app for its intended purpose. You get no other rights in it.

We work to keep the Service running but cannot promise it will always be available, error-free or uninterrupted. We may need to pause it for maintenance, updates or reasons outside our control, such as network or power outages. We may add, change or remove features at any time.

To the extent allowed by law, the Service is provided “as is” and “as available”. We make no warranties about station availability, the accuracy of information supplied by Operators, or the performance of third-party charging equipment.

To the extent allowed by law:

• We are not liable for indirect or consequential losses, such as lost time, lost earnings or missed appointments.
• We are not liable for loss or damage caused by charging equipment we do not own or operate, by your vehicle, or by your failure to follow these Terms or the instructions at a station.

Nothing in these Terms limits liability that cannot be limited by law.

You can stop using the Service and delete your account at any time in the app under Profile → Settings → Delete Account. See our Privacy Policy for what happens to your data.

We may suspend or close your account if you break these Terms, misuse the Service or leave charges unpaid. Where reasonable, we will tell you why first. You still have to pay for sessions you completed before your account was closed.

We may update these Terms from time to time. For significant changes we will tell you in the app before they take effect. If you keep using the Service after that, you accept the updated Terms.